sonai101's Privacy Policy

sonai101 (referred to hereinafter as "we", "our", or "the platform") is a trusted online gaming service provider in Bangladesh. This Privacy Policy explains what personal information we collect, why we collect it, and how we keep that information secure.

By using our website or creating an account, you are giving your consent to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform. For any questions, contact us directly.

This policy applies to all services, web pages, and related activities of sonai101. It has been drawn up in alignment with the applicable digital security and data protection guidelines of Bangladesh.

When registering an account and using services on sonai101, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, or bank account number)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, language settings, and operating system
• Time of site visits, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of bonus and promotion usage
• Game play history and results

We use collected information for the following legitimate purposes:

• Account Management: To ensure your registration, login, and account security.
• Age and Identity Verification: To ensure services are provided only to players aged 21 or above.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Support Services: To access the information needed to resolve your issues promptly.
• Responsible Gaming: To monitor playing patterns and assist players who may be at risk.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance your experience and introduce new features.
• Promotions and Communication: To inform you about bonuses and offers, subject to your consent.

sonai101 treats the security of your personal information as its highest priority. We employ the following security measures:

• SSL Encryption: All our pages and data transmissions are protected by 256-bit SSL encryption.
• Data Masking: Payment information (such as bKash or Nagad numbers) is masked when stored.
• Restricted Access: Only authorized personnel can view your information, and their access is need-based.
• Regular Audits: Our security measures are regularly reviewed and updated.
• Firewall and Monitoring: Round-the-clock monitoring to prevent unauthorized access and cyber attacks.

Data Retention Period: We retain your information for as long as your account remains active and as required to meet applicable legal obligations. Even after an account is closed, certain information may be retained for a specified period as required by regulation.

sonai101 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared to complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: With authorized verification agencies to complete the KYC process.
• Legal Authorities: To the relevant authorities in response to a lawful order or legal requirement.
• Technology Service Providers: With technology partners required to operate the platform, under strict confidentiality agreements.

All third-party partners are contractually bound to uphold our privacy standards. They may use information only for the specified purpose.

sonai101 uses cookies on its website to help improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Essential for the core functionality of the site — such as maintaining login sessions.
• Functional Cookies: To remember your preferences such as language settings.
• Analytics Cookies: Collect anonymous data to understand user behavior — used to improve the site.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

As a user of our platform, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request that incorrect or outdated information be updated.
• Right to Erasure: The right to request that your information be deleted under certain circumstances.
• Right to Restrict Processing: The right to object to your information being used for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team. We generally respond to requests within 30 working days.

sonai101 is intended only for individuals aged 21 or above. We do not knowingly collect any information from minors. Age verification during registration is mandatory.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.

If a parent or guardian believes their child is using our platform, please notify our support team without delay.

sonai101 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Update the date on this page.
• Notify registered users via email.
• Where applicable, request consent to the new policy.

Continuing to use the platform after changes are made will be considered your agreement to the updated policy. We therefore recommend visiting this page regularly.

Our servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure it remains protected in accordance with the standards of this privacy policy.

For international data transfers, we ensure appropriate legal safeguards, such as standard contractual clauses or equivalent protection mechanisms.